If you manage a commercial real estate portfolio, you know where operational friction shows up.

It shows up in manual insurance reviews.

It shows up in unclear work orders.

It shows up when teams spend time rewriting announcements and building updates.

None of this work is optional. But much of it is repetitive and difficult to scale across buildings.

The challenge isn’t effort. Property teams already work hard to keep buildings running smoothly. The challenge is the amount of manual coordination required to support everyday operations.

CoveAI is designed to reduce that friction by embedding intelligence directly into the operating platform that runs your buildings. The goal is to help teams complete common workflows faster while maintaining full oversight and control.

The Hidden Cost of Manual COI Processing

Certificates of Insurance protect your assets and ownership structure. They are also one of the most fragmented and manual workflows in building operations.

1. A vendor uploads a certificate.
2. Someone opens the document and reads it line by line.
3. Coverage types are reviewed.
4. Policy limits are checked.
5. Effective and expiration dates are verified.
6. Additional insured language is confirmed.
7. Then someone determines whether the certificate is compliant.

At a single building, reviewing COIs is tedious. Across a portfolio with hundreds or thousands to review each month, maintaining consistency becomes significantly more difficult.

Manual reviews create several challenges:

• Property managers are not COI experts, and reviewing them requires domain knowledge, training, and time to get right
• Compliance checks are not always performed consistently, increasing the risk that tenants and vendors do not meet requirements
• Data is stored in PDFs instead of structured systems, making it difficult to track and validate
• Reviews can vary between properties, leading to inconsistent standards

Compliance visibility is limited at the portfolio level, leaving leadership without a clear view of risk across assets

Introducing CoveAI: COI Extraction

CoveAI reduces the time required to review Certificates of Insurance.

When a COI is uploaded, CoveAI reads the document and extracts key information, including:

• Coverage types and policy limits
• Effective and expiration dates
• Certificate holder information
• Additional insured status
• Entity identification

The system associates the certificate with the correct vendor or tenant and highlights potential compliance gaps for review.

Importantly, nothing is finalized automatically. Your team reviews and approves the information before it is saved.

What changes is the amount of manual work required to process each certificate.

Instead of reviewing every field manually, teams can focus on confirming compliance.

Bringing Clarity to Work Orders

Work orders are one of the highest-volume workflows in any building.

Tenants submit requests. Engineers complete work. Managers review activity. Conversations develop inside ticket threads.

As ticket volume grows, clarity often decreases.

Descriptions may be short or incomplete. Updates may be scattered across comments. Important context may sit inside attachments or long discussion threads.

When someone reviews the ticket later, understanding what actually happened can take time.

This slows triage and makes service performance harder to evaluate across buildings.

It also makes operational data less useful at the portfolio level.

Introducing CoveAI: Work Order Intelligence

CoveAI improves clarity without disrupting how your teams operate.

Each work order can be summarized into a concise overview that highlights:

• The original issue
• Key actions taken
• The current state

Instead of reading an entire thread, your team sees what matters instantly. This improves oversight without adding more reporting layers.

Performance becomes more consistent because the system improves with use.

Stronger Communication, Without Operational Drag

Tenant communication plays an important role in how buildings are experienced.

Announcements, event promotions, and building updates help keep tenants informed and engaged.

But writing these messages often falls on already busy property teams.

When teams are managing day-to-day operations, drafting communications can easily become another manual task that slows things down.

CoveAI: Tenant Communications

CoveAI helps property teams create building communications faster while elevating the quality and presentation of what gets shared with tenants.

Teams provide key details about an update, event, or announcement. CoveAI generates a polished draft that can be reviewed and edited before publishing, transforming simple inputs into clear, well-structured, and visually engaging posts.

This can include:

• Building announcements that are clear and consistent across properties
• Event promotions with compelling descriptions that drive attendance
• Building highlights that showcase amenities, updates, and moments across your property
• Image generation to turn communications into visually engaging posts that feel complete and professional

The result is not just faster communication, but better communication. Posts feel intentional, branded, and engaging for tenants.

CoveAI can generate anything from a Spring Tenant Appreciation Lunch invite or Wellness Week yoga session to a New Tenant Lounge highlight or a Scheduled Water Shutdown notice, all from a few simple inputs.

Your team still reviews and approves every message before it is sent. CoveAI simply reduces the time it takes to create high-quality, polished communication that reflects the experience your building delivers.

AI Embedded Inside the Operating Foundation

CoveAI is not designed as a separate AI tool layered on top of existing systems.

It is built directly into the operating platform that manages building operations, tenant experience, visitor management, and portfolio data.

That means the intelligence works inside the workflows your teams already rely on.

There are no new systems to learn and no additional processes to manage.

As AI capabilities continue to evolve, Cove focuses on where those advancements can genuinely support commercial property operations.

New capabilities are introduced when they help teams:

• complete work faster
• understand information more clearly
• reduce manual effort

CoveAI helps operators move faster, with clearer information and less manual work across every building.