Tenant Experience

Make Tenants Want to Stay. Understand Exactly Why They Do.

Cove brings every tenant touchpoint into the operating system that runs your portfolio, handling the routine on its own and giving you the satisfaction and retention data to back up every renewal conversation.

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Trusted by the teams behind 700M+ SF of commercial real estate.

Blackstone logo Nuveen logo BioMed Realty logo Cushman & Wakefield logo Rudin logo RXR logo Longfellow logo
The Cove approach

Bring Every Tenant Touchpoint Into One App.

Cove unifies the amenities, events, announcements, and access your tenants use across separate tools into one branded app, so every interaction feels like a single, unified experience.

Tenant experience today

Separate tenant app Email blasts Amenity booking tool Events spreadsheet Visitor log Survey tool Onsite displays

Tenant experience on Cove

One branded app

Everything, in one experience

Every amenity, event, announcement, and request in one branded app your tenants actually want to use.

What you can run

Every Tool for a Standout Tenant Experience.

Branded Tenant App

One white-label app for content, requests, and everything tenants need day to day.

Amenity Reservations

Let tenants book conference rooms, fitness classes, and shared spaces in a tap.

Events & Community

Program events, manage RSVPs, and gather feedback to build a community tenants join.

Announcements & Notifications

Reach every tenant with push, email, and onsite messages from one place.

Mobile Access

Secure, keyless entry straight from the tenant's phone, no badges to manage.

Onsite Displays & Directories

Lobby displays and digital directories that keep the whole building informed.

Why it matters

What a Unified Experience Delivers.

10:39

Higher Retention

An experience tenants value makes your buildings stickier, so renewals are easier to win.

Happier Tenants

One easy app for amenities, events, and requests keeps tenants satisfied day to day.

Time Back for Your Team

Programming, communications, and bookings run from one place, freeing your team for higher-value work.

Proven Engagement

Adoption, RSVPs, and satisfaction data show owners the value in clear numbers.

Built for everyone

A Modern App Every Tenant Actually Wants to Use.

Simple enough for tenants to live in day to day, powerful enough for the experience team running programming, and clear enough for owners tracking retention. One app, every perspective.

01 / Experience teams

Property & Experience Managers

Run programming, communications, and amenities from one place.

  • One place for every announcement
  • Events and amenities without the spreadsheets
  • Engagement you can actually see
02 / Occupants

Tenants

Everything about the building in one app they actually open.

  • Book amenities in a tap
  • RSVP to events and get updates
  • Keyless entry and visitor passes
03 / Leadership

Owners & Asset Managers

Turn engagement into retention and long-term asset value.

  • Portfolio-wide engagement
  • Satisfaction and adoption trends
  • A differentiator at lease renewal
Intelligence that does the work

The Longer You Run on Cove, the More It Handles.

Cove's AI drafts the communications, answers routine questions, and surfaces what tenants care about, so your team builds community instead of chasing updates.

AI tenant comms

A Rough Note In. Polished Comms Out.

Jot a quick line and Cove rewrites it as a clear, on-brand announcement, then sends it by push, email, and onsite display in one step.

New AnnouncementAI draft
Your notewater off flrs 12-15 fri 9-11am
↓ POLISHED BY COVE AI ↓
Scheduled Water Maintenance, Friday
  • Floors 12 to 15, Friday 9:00 to 11:00 AM
  • Sent via push, email, and onsite display
  • Thank you for your patience
Property Assistant

Ask the Building. Get an Instant Answer.

Cove's tenant-facing AI answers questions about amenities, events, hours, spaces, and contacts using your building's own data, with visibility respected by tenant, tag, and role.

Property Assistant · Meridian PlazaAI
TenantWhat time does the fitness center close on weekends?
↓ GROUNDED IN BUILDING DATA ↓
Property Assistant
  • Fitness Center is open Sat to Sun, 6:00 AM to 8:00 PM
  • Enter on Floor 3 with your mobile pass
  • Next class: Vinyasa Flow, Saturday at 9:00 AM
Engagement insights

Your Whole Portfolio's Engagement, in Seconds.

One dashboard shows adoption, RSVPs, and satisfaction across every building, so you can see what is landing and where to invest next.

Engagement by Cove · PortfolioLive
Insight Summary
App adoption is up 6% this quarter, led by Harbor Point.
Rooftop events drove a 22% rise in active users at Meridian Plaza.
Active Users
4,182
+5%
App Adoption
78%
+6%
Event RSVPs
1,204
+12%
Amenity Bookings
962
+8%
Avg. Satisfaction
4.6
+0.2
Announcements
318
+3%
Active Users by Site
Meridian Plaza1,240
Harbor Point1,010
Gateway Tower880
The Lattice640
Vista West412
More than operations

Centralize Your Data. Compound Your Advantage.

While point solutions keep your data fragmented, Cove unifies operations, tenant experience, and visitor management into one source of truth that compounds as AI accelerates, sharpening insight and automating work to keep your portfolio ahead.

Building Operations
Tenant Experience
Visitor Management
Cove OS

One Source of Truth

Every team, every building, all your data centralized in a single operating system.

Compounding insight
Revolutionary automation
Industry benchmarking
What changes

When Tenant Experience Runs as One.

1 app
One branded experience for amenities, events, comms, and access.
4-8
Systems consolidated when moving to Cove.
0+
Native integrations, so your existing systems stay yours.
Willis Tower, tenant experience powered by Cove
Proof in market

Powering Willis Tower

Cove runs the tenant experience at the largest multi-tenant office building in the Western Hemisphere. Through a custom white-label app, thousands of tenants reserve amenities, RSVP to events, register visitors, and order food, all in one place.

Read the Full Story
Testimonials

The Teams That Run on Cove Stay Ahead of It.

The consolidation of our tech has resulted in a savings of about $0.05 per square foot. Spread that across the size of our portfolio, and I'll let you do the math.”

Michael Aisner
Head of Property Management, RXR

We wouldn't be here without the Cove team. They walked us through every step, customized the setup, and worked directly with our vendors. If something didn't work, they had a solution.”

Tim Rivett
General Manager, Samuels & Associates

Building Engines was working fine for our team, but until we implemented Cove, we didn't realize what we were missing.”

Jamie Adams
Property Manager, Boyle Investment Company

Ready to Reimagine Your Tenant Experience?

See how Cove unifies amenities, events, communications, and access into one branded app, with a team that customizes the setup and stays invested from day one.